Frequently Asked Questions

FAQs from CRB Counselling


What happens when I contact you?

I will arrange a convenient time for us to talk in more detail about what you are looking for support with, and how I can help you. This will give you a chance to get an idea of how I work and if I sound like the right person for you. I can also assess if I have the right competencies and experience for you (and will help with referrals to other therapists if I am not right)

Once we agree to meet I will email my terms of agreement contract outlining all the details I need, how I work etc, and with information for a face to face meeting or link to an online meeting.

You can contact me by phone call, text, or email and I will respond to you as soon as possible.


When do you have appointments?

Face-to-face appointments are available weekdays during the day.

Online appointments are also available weekdays and in the evenings during the week.

How does working online work?

Working online requires a safe confidential space where you won’t be overheard and can feel comfortable sharing what you would like to say. I will send an individual link that can be accessed via a laptop, tablet or mobile. The structure of the sessions will be the same as if we are face to face with the advantage being not needing to take extra time to travel. Should there be any technical difficulties at any time during the session I will contact you by phone.

I will also help as best I can to set up the technology for our sessions should you require any assistance.

What happens if I arrive late to a session?

Our sessions will start and finish at the pre-agreed times. If you are running late you can message or call me. If you are over 15 minutes late and have not contacted me, I will assume you are not coming and will consider that cancellation without notice. Should you arrive late we will still need to finish at the time we’ve pre-agreed, sadly we cannot over-run to make up for missed time.

What if I need to cancel?

From time to time something may come up that means a session would need to be cancelled. I operate a 24 -hour cancellation policy. If you cancel an appointment over 24 -hours in advance, I will not charge you for the missed session. If you cancel after that, or if you cannot attend, you will still need to pay for the appointment as I have committed the time to our appointment.

Exceptional Circumstances

I recognise that emergencies happen, even if they are rare. If you know that you might not make an appointment, please let me know when you book it. I will try to be more accommodating in such circumstances. Similarly, if a genuine emergency prevented you from attending, and also from letting me know, we could consider waiving or reducing the cancellation fee.

Should you repeatedly make and cancel appointments, I might ask for a non-refundable pre-payment. 

If I Cancel 

Occasionally, circumstances might prevent me from delivering a session as agreed. I will give you as much notice as possible if this happens. I will not charge you for appointments I cancel and will do my best to re-book at a time that best suits you.


Start Today

Book a Free Consultation

Let’s talk.. Book a free 15 – 30 minute phone consultation. This can also be done by email if you prefer.

About the Process

During your phone consultation, I will find out a little more about you, your needs and answer any questions.

Your First Appointment

I will get to know you and offer a supportive plan tailored to your needs as an individual to help you reach your goals.

Get Our Free Guide

    Get best practice stress-relieving tips and advice delivered straight to your inbox.